Shipping Policy

At Hemixo, we aim to deliver your orders promptly and efficiently. Please review our detailed shipping policy for a clear understanding of our shipping process.

Business Days and Cut-Off Time

  • Business Days: Monday – Saturday
  • Cut-Off Time: 8:00 PM

Order Processing and Handling Time

  • Handling Time: All orders are processed within 3-4 business days. Orders placed before the cut-off time of 8:00 PM will be processed on the same business day. Orders placed after the cut-off time will be processed on the next business day.
  • Order Confirmation: Upon placing an order, you will receive a confirmation email detailing your purchase. Please review it carefully and contact us immediately if there are any discrepancies.

Shipping Methods and Transit Time

  • Shipping Methods: We offer standard shipping within the United States. Currently, we do not offer international shipping.
  • Transit Time: After processing, your order will be shipped and is expected to arrive within 5-8 shipping days. Transit times are estimates and may vary due to external factors such as weather conditions and carrier delays.

Shipping Rates and Fees

  • USA Shipping Fee: A flat rate of $8.95 is applied to all orders shipped within the United States.

Order Tracking

  • Once shipped, you will receive a shipping confirmation email containing a tracking number to monitor your shipment status on the carrier’s website.

Shipping Restrictions

  • Shipping Area: We only ship within the United States.
  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. boxes or APO/FPO addresses at this time.

Delivery Issues

  • Delayed or Lost Packages: If your package is delayed or lost in transit, please contact us at [email protected]. We will work with the carrier to resolve the issue.
  • Incorrect Shipping Information: Ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Potential Shipping Delays

  • Weather Conditions: Severe weather can cause delays. We will inform you of any such delays as soon as possible.
  • Carrier Delays: Unforeseen carrier issues can sometimes cause delays. We work closely with carriers to minimize these delays and keep you informed.
  • High Volume Periods: During peak shopping seasons, such as holidays, there may be delays due to high order volumes. Place orders early during these times for timely delivery.

Contact Us

If you have any questions about our shipping policy, please contact us at [email protected].